Pawductive Support

• Check that you are online and that the date and time on your device are set automatically.
• Google: pick the same Google account you used before. On Android, make sure Google Play services is up to date; on the web, allow pop-ups for Pawductive and try again.
• Email: check the address for typos and that you are using the email and password you linked in Settings → Link with Email. Email sign-in works on Android and on Pawductive Web.
• If you started as a guest, your data lives in that guest account until you link Google or an email in Settings. Signing out of a guest account removes it from the device.
• Still blocked? Email us the address you sign in with and the error message you see.

• Make sure you are signed in to the same account on every device: compare the name and email in Settings.
• Stay online for a moment: changes made offline sync once your device reconnects.
• Pull to refresh or reopen the app. On the web, reload the page.
• Tasks scheduled for other days only show on those days; check the date at the top of the home screen.
• If tasks are still missing, email us your account email and the device where you last saw them.

• Health Connect tasks are available on Android. Open Android Settings → Health Connect → App permissions → Pawductive and allow the data types your tasks use (for example steps, sleep or water).
• Check that the app recording your activity (a fitness app or your watch) writes that data to Health Connect.
• Open Pawductive: progress is read from Health Connect on your device and then synced, so it can take a few minutes to appear on your other devices.
• Health Connect tasks are part of Premium. If your plan changed, see the subscription answer below.

• Sign in with the account you subscribed with: Premium belongs to your Pawductive account.
• Android (Google Play): open Settings → Subscription & billing and tap Restore Purchases. Check in Google Play → Payments & subscriptions that the subscription is active.
• Web (Paddle): open Settings → Subscription & billing. Your receipt email from Paddle shows the email the purchase belongs to.
• It can take a minute after a purchase for your plan to update. If it still doesn’t, email us your account email and your Google Play order ID or Paddle receipt.

• In the app: Settings → Delete Account. Your account and its data are deleted from our servers right away.
• Without the app: email support@pawductive.app from the address on your account (for a guest account, include the user ID shown in Settings) with the subject “Delete my account”. We confirm and complete the deletion within 30 days.
• To keep your account but erase your tasks and progress, use Settings → Delete Data.
• Deleting your account doesn’t cancel a subscription: cancel it in Google Play, or on the web in Settings → Subscription & billing.

Email a deletion request